Acceptable use policy

Last updated 26 October 2026.

Purpose

EraVoIP is a trading name of ERAMAT LIMITED.

This policy describes the use we expect of wholesale voice and SMS. It sits alongside the service agreement and the terms of use of this website. If you hand traffic to us from your own customers, you are responsible for that traffic and for applying equivalent rules to them.

Lawful use

Use the services in line with the laws that apply to you, to us, and to the traffic. That includes laws on telecommunications, privacy, consumer protection, sanctions and unlawful content. Do not use the services to transmit unlawful content.

Fraud

Do not use the services for fraud, or for traffic that is artificially inflated. This includes:

• international revenue-share fraud
• wangiri and other callback schemes
• traffic from compromised telephone systems or customer equipment
• traffic generated to inflate volumes or charges

That list is not exhaustive. Other deceptive or abusive patterns are also prohibited.

Messaging

Do not send unsolicited SMS. Do not send messages to people who have not agreed to receive them, or who have opted out, where consent or another lawful basis is required. Do not harvest numbers. Notification, marketing and one-time-password traffic must be lawful where it is sent from and where it is sent to.

Calling-line and sender identity

Present calling-line identity, sender IDs and origin information that you are entitled to use. Do not spoof, rotate or disguise numbers or sender IDs in order to mislead the recipient, a destination network, or us. Do not send traffic that hides its origin.

Network integrity

Do not send traffic that is intended to disrupt a network, probe systems without authority, or evade the controls agreed for the service.

What we may do

We may refuse, query, limit or stop traffic that appears to breach this policy, or that presents a risk of fraud or harm. We may ask you for an explanation and for evidence that the traffic is lawful and wanted.

Reporting a problem

To report misuse, write to the registered address and mark the letter as an abuse report.